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DoorDash Support

Best ways to get help as a customer or Dasher.

Support Finder

Choose your state, city, role and issue. We'll suggest the best channel and steps, plus what to expect in your area.

Prepare Your Message

Use this template in chat or on a call.

Support Channels

  • In-app chat: Account > Help > pick the order > Chat.
  • Phone (US): See phone numbers and tips.
  • Help Center: Use guided flows for refunds, missing items, address issues and more.

Common Tasks

  • Cancel a DoorDash order
  • Report missing or wrong items via the order details screen
  • Update address or delivery instructions from the active order screen

For Dashers

  • Use Dasher app > Help > Chat for quickest routing
  • Escalate with photos and timestamps; keep communication in-app
  • Safety issues: use the in-app emergency option first